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Frequently asked questions
We aim to ship all orders placed before 11 AM EST on business days the same day.
Our standard shipping fee is a flat rate of $15, regardless of the weight, shape, or size of the items being shipped.
Currently, we only ship within the United States. While we appreciate your interest, we are unable to fulfill international orders at this time. If you're outside the U.S., you might consider using a package forwarding service that provides a U.S. address to send your order internationally.
Once your package is shipped, you will receive an email with a tracking number. Additionally, you can find all your order details, including the tracking number, in your account dashboard.
If you need to cancel your order, please do so as soon as possible. If your order has already been processed, you will need to contact us for assistance and arrange for a return of the product.
Dedicated Support, Every Step of the Way
At DeskCats, we believe that outstanding customer support is essential to your shopping experience. Our knowledgeable team is always on standby to assist you with any inquiries or concerns, whether it’s about product details, order status, or personalized recommendations. We take pride in our responsiveness and commitment to ensuring that your needs are met promptly and efficiently.
Your Satisfaction Is Our Priority
We understand that exceptional service extends beyond just answering questions; it’s about creating a supportive and enjoyable shopping journey. At DeskCats, we strive to go above and beyond to resolve any issues and make your experience seamless. Count on us for reliable assistance and guidance as you build your perfect workspace. Your satisfaction is our ultimate goal!